The concept of "Coin Mixing" might be familiar to you, so let's clarify what it means.
If you deposit a certain amount of money into your Housebets account and then try to withdraw it without really betting, or only bet a small part of it, you'll notice that your withdrawal doesn't go through immediately. This practice of just moving funds around, known as "Coin Mixing," is strictly forbidden in the online casino world. Such actions can be seen as suspicious or potentially harmful, and we are committed to not allowing them. To address this, we have two main solutions that we apply based on our discretion.
The first solution is to refund the amount to your balance. Then, you're expected to use the platform for its intended purpose: as a casino. We also require a commitment from you that you won't repeat such actions.
Alternatively, as our second option, we might ask you to provide your KYC (Know Your Customer) documents. This is a standard procedure to verify your identity and ensure compliance with regulatory requirements.
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